General Terms and Conditions with Customer Information

Table of Contents

1. Scope
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Conditions
5. Delivery and Shipping Conditions
6. Granting of Usage Rights for Digital Content
7. Granting of Usage Rights for License Keys
8. Retention of Title
9. Warranty
10. Redemption of Promotional Vouchers
11. Applicable Law
12. Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of Alina Rupprecht (hereinafter referred to as the "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter referred to as the "Customer") concludes with the Seller regarding the goods displayed by the Seller in their online shop. The inclusion of the Customer's own terms and conditions is hereby objected to, unless agreed otherwise.

1.2 These GTC also apply to contracts for the provision of digital content, unless otherwise specified. Digital content within the meaning of these GTC are data created and provided in digital form.

1.3 These GTC also apply to contracts for the provision of license keys, unless otherwise specified. In this case, the Seller owes the provision of a license key for the use of the digital content or digital services described by him (hereinafter referred to as "digital products") as well as the granting of the contractually agreed rights to use the respective digital products. The Customer does not acquire any intellectual property rights to the digital product. The respective product description of the Seller is decisive for the quality of the digital product.

1.4 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.

1.5 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who acts in the exercise of their commercial or self-employed professional activity when concluding a legal transaction.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller's online shop do not represent binding offers on the part of the Seller, but serve to submit a binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. In doing so, the Customer, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process. Furthermore, the Customer can also submit the offer by email, online contact form, or by phone to the Seller.

2.3 The Seller may accept the Customer's offer within five days by

• sending the Customer a written order confirmation or an order confirmation in text form (fax or email), in which case the receipt of the order confirmation by the Customer is decisive, or
• delivering the ordered goods to the Customer, in which case the receipt of the goods by the Customer is decisive, or
• requesting payment from the Customer after submitting their order.

If several of the aforementioned alternatives are available, the contract is concluded when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the offer is sent by the Customer and ends with the expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed as a rejection of the offer with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 When selecting a payment method offered by PayPal, the payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the Customer does not have a PayPal account - subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller's cancellation policy.

4) Prices and Payment Conditions

4.1 Unless otherwise stated in the Seller's product description, the prices indicated are total prices that include the statutory value-added tax. Any additional delivery and shipping costs that may arise are specified separately in the respective product description.

4.2 Payment can be made using one of the methods mentioned in the Seller's online shop.

4.3 If prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.

4.4 When selecting the payment method "PayPal Express" or "PayPal" via an integrated order form, the payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the Customer does not have a PayPal account - subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.5 If payment is made by credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal, PayPal will collect the invoice amount from the Customer's credit card bank account or - if offered - "purchase on account" will be processed by PayPal, in each case immediately after the Customer's order has been sent to the Seller. In this case, the Seller hereby assigns their payment claim against the Customer to PayPal. In the case of payment processing via PayPal, PayPal will collect the invoice amount directly from the Customer's specified bank account. In the case of payment by credit card, your credit card account will be debited upon conclusion of the contract.

5) Delivery and Shipping Conditions

5.1 Delivery of goods shall be made on the dispatch route to the delivery address specified by the Customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller's order processing is decisive.

5.2 If the transport company sends the goods back to the Seller because delivery to the Customer was not possible, the Customer shall bear the costs for the unsuccessful dispatch. This shall not apply if the Customer exercises their right of withdrawal effectively, if they are not responsible for the circumstance that led to the impossibility of delivery, or if they were temporarily prevented from accepting the service offered, unless the Seller had given them a reasonable notice of the service.

5.3 Self-collection is not possible for logistical reasons.

6) Granting of Usage Rights for Digital Content

6.1 Unless otherwise stated in the product description, the Seller grants the Customer the non-exclusive right, unlimited in time and place, to use the digital content provided for private and business purposes. The digital content provided is intended for download by the Customer to their end device (e.g., PC, smartphone).

6.2 The Customer is not entitled to make the digital content provided accessible to third parties for a fee or free of charge, unless otherwise agreed.

7) Granting of Usage Rights for License Keys

7.1 Unless otherwise stated in the product description, the Seller grants the Customer the non-exclusive right, unlimited in time and place, to use the license keys provided for private and business purposes. The provision of the license key for use is effected by making the license key available to the Customer after payment by email or by providing the license key for download in the Seller's online shop.

7.2 The Customer is not entitled to make the license key provided accessible to third parties, unless otherwise agreed.

8) Retention of Title

If the Seller provides advance delivery, they shall retain title to the delivered goods until the purchase price owed has been paid in full.

9) Warranty

If the purchased item is defective, the provisions of the statutory liability for defects shall apply.

10) Redemption of Promotional Vouchers

Vouchers that are issued by the Seller free of charge and that cannot be purchased by the Customer (hereinafter "promotional vouchers") can only be redeemed in the Seller's online shop and only within the specified period.

11) Applicable Law

11.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

11.2 Furthermore, with regard to the statutory right of withdrawal, this choice of law does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

12) Alternative Dispute Resolution

12.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr. This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

12.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.